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Terms and Conditions

Please take the time to read these terms and conditions.  By using Our Web site and the Services and information offered on Our Website, you are agreeing to these terms and conditions.

If you purchase products through our Website, there will be additional terms and conditions relating to the purchase.  Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.

Definitions

Services means data sheets, knowledge base articles, and similar materials.

the Website means www.muggino.com or www.otared.com.au

We / Us etc means OTARED Pty Ltd. and any subsidiaries, affiliates, employees, officers, agents or assigns.

Accuracy of content

We have taken proper care and precautions to ensure that the information we provide on this Web site is accurate.  However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Web site or on any linked site.

The information contained on this Web site should not take the place of professional advice.

Use 

The Website is made available for your use on your acceptance and compliance with these terms and conditions.  By using this Web site, you are agreeing to these terms and conditions:

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the Web site for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services. 

If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

Passwords and logins 

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

Indemnification for loss or damage

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Web site or the Services or information offered on this Web site, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights

We hold the copyright to the content of this Web site, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law.  Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.

If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address: info@muggino.com

Trademarks  

The trademarks and logos contained on this Web site are trademarks of OTARED Pty Ltd. Use of these trademarks is strictly prohibited except with Our express, written consent.

Links to external websites 

This Website may contain links that direct you outside of this Web site.  These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Web site, it’s contents or any associated website, product or service.  We accept no liability for loss or damage arising out of or in connection to your use of these sites.

You may link to our articles or home page.  However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing.  We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services.  Statements made are by way of general comment only and you should satisfy yourself as to their accuracy.  Further, all of our Services are provided without a warranty with the exception of any warranties provided by law.  We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

Return Policy – Feb 2017

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In the event that:

1. You change your mind

We are not required to provide a refund or replacement. Please contact our customer services team for further information and assistance.

2. The item doesn’t match the description

We work hard to present the products on our Web site as accurately as possible. As much as we try to avoid it, on some occasions the information on our websites may contain inaccuracies. Besides, Muggino is in prototype stage therefore the numbers expressed in Specification page are calculated based on the existing prototype model. The final specifications and the final physical shape may differ (better or worse) due to manufacturing constraints. If the item is totally different from the description that you would not have bought it, you are entitled to a refund.

3. The item has a minor fault

If the item has a minor fault, please contact our customer service team who will request evidence of the minor fault and upon receipt of that will offer you a partial refund without the need to return the item or the option to return the item for a replacement or refund including the cost of postage for returning the item.

4. The item has a major fault

If the item has a major fault in accordance with the Australian Consumer Law, you are entitled to choose between a refund, repair or replacement of the item (subject to availability), along with compensation for any other reasonably foreseeable loss or damage.

Please note:

If you would like us to replace or provide a refund for an item and we find that:

1. The item has been lost, destroyed or disposed of by you; or

2. The item has been damaged after being delivered to you for reasons not related to its state or condition at the time of supply to you; or

3. The item has been attached to, or incorporated in, any real or personal property and cannot be detached or isolated without damaging the item; or

4. The period of time since supply and circumstances are such that we are permitted by the Australian Consumer Law to decline to provide a refund or replacement, then we may, at our discretion, decide not to replace or refund you for the item and/or we may require you to pay all reasonable postage costs.  To the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses that you incur as a result.

Information Collection 

Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy.  By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy.  To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.

Confidentiality 

All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.  However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Victoria, Australia.  Any disputes concerning this website are to be resolved by the courts having jurisdiction in Victoria.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.